The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing the Information Technology (IT) services (ITSM), developments and operations.
Five key volumes comprise the ITIL v3, published in May 2007:

    1. Service Strategy
    2. Service Design
    3. Service Transition
    4. Service Operation
    5. Continual Service Improvement
  1. Microsoft Project (or MSP) is a project management software program developed and sold by Microsoft which is designed to assist project managers in developing plans, assigning resources to tasks, tracking progress, managing budgets and analyzing work loads.
  2. Microsoft Visio, is a diagramming program used by Microsoft  on Windows that uses vector graphics to create high level detailed drawings or diagrams.
  3. NetZoom 9 is the perfect add-on software solution for Microsoft Visio, AutoCAD and other applications, which lets us create superior network, rack and data center design, diagrams, and documentation. At its core is the world's largest library of manufacturer-specific equipment shapes and Visio stencils for physical and logical network diagrams, along with this revolutionary set of features such as:

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